Support

Need help with Memo? You're in the right place. Email us anytime at jadynbaker@memosocialspace.com and we'll get back to you within one business day.

How big can a group be?

Groups are capped at 10 members on purpose. Memo is designed for your closest circle, not a feed full of strangers.

Why can I only see one photo in the feed?

Only the most recent post from your group is visible between recaps. Everything else stays hidden until the next recap unlocks at 8 PM or 8 AM CST.

What time does the recap unlock?

Recaps go live twice a day at the same moment everywhere in the world: 8:00 PM CST (evening recap) and 8:00 AM CST (morning recap). Every photo and video from the window unlocks at once for your whole crew.

Can I see old recaps?

Yes. Every past recap is saved to your group's archive and replayable any time.

How do I delete a post or my account?

Tap any post you've shared to delete it. To delete your account, open Settings → Account → Delete account. Your content is removed from our systems within 30 days.

How do I report a user or content?

Tap the menu on any post or profile and choose "Report". We review every report within 24 hours and take action including content removal and user bans.

Still stuck?

Email jadynbaker@memosocialspace.com with a description of the issue and a screenshot if you can. We'll help.